Customer Testimonials
Service working with Mike our salesman gave a satisfactory service visit! We were pleased! Thumbs up.
Good experience with the salesman Ethan Mullins and the rest of personnel were friendly and helpful.
Everyone was very friendly and informative and people friendly very good experience. Best experience I have had at a dealership
Very good service and very friendly staff. My favorite place to buy new truck and service
Mike was my salesman. Very nice and helpful. Will send my daughter to see mike when she is ready to buy.
Appointment was made easily, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.
Still haven’t gotten the promised owners manual. Weren’t shown all of the features. Didn’t offer any dealer discounts. Wasn’t offed my military discount.
Buying process was very straight foward and nice. Tracy and Joe are very professional. Service staff is very nice. Building is very clean. Everyone is friendly.
Appointment made online, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.
Great service department! Took the time to answer all my questions. Great experience and the cost is a lot better than these quick oil change places. I will recommend them to all my family and friends.
They kept me up dated when my vechile going to be done plus it was done in a timely manner
Don Franklin Somerset Chevy is the absolute best!!! Professional, courteous, and top notch! We have dealt with this dealership for more than 12 years and have never be treated less than the best! We have purchased several cars from her and the employees of all departments have treated us like family from the start. No matter the questions of concerns, if any of them did not know the answer, they researched until they could help us out.
Everyone was very nice, friendly, and helpful during my visit! I purchased a really nice vehicle!!
very friendly, prompt and a job well done. I had a much shorter waiting time than I expected. I was very pleased.
Everyone at Don Franklin makes you feel as though they truly care for your concerns and treats you like family!
Hard working team and great customer service! All members went above and beyond to make sure a deal was worked out to benefit all parties. Joey is an extraordinary salesman. I WILL be back for my next purchase.
no pressure, great staff, above and beyond service would refer to anyone needing a car
Service was quick convenient and excellent, just wish they had bottle water like their other branch dealers do.
Offered me 12500 for a car that books from 17 to 23500 from a carfax accident car has 47000 miles clean title and 10000 in mods can eat off engine bay car is immaculate worse experience ever .
Joey Robinson went above and beyond on our purchase, very knowledgeable and was great working with him. We will be back in the future to purchase another vehicle from Joey!!!!!
No pressure when choosing a vehicle. Dealer was patient and answered questions as asked. Enjoyed our buying experience.
This dealership recently had my vehicle for repair and fixed the issue with no problem. A few days after getting my vehicle back, I heard a strange thumping noise coming from the front while on an out-of-state road trip. Upon inspection, I found that the lug nuts on the front driver side wheel had not been tightened and were working themselves off. If I had not stopped to check them, I could have lost the wheel and endangered the lives of the people in my vehicle and other people on the road. When I told the dealership about the issue ... Read More Google - Jul 5, 2023
Good experience! John Wagers was great to work with!
Great service!
The guy we did business with was great, very helpful, and straight forward. 10/10 would recommend to my friends.
Justin Tilley was so kind he let me know everything they had done for me. I'll seek him out again when I go back
So very nice, and have done everything to find out the issue with my car ..... Im very well pleased with the services
Mike Prewitt was super helpful and understanding! He made me feel completely welcome and was extremely reasonable. Not only him, but the entire staff. We drove from Indiana to do business with this dealership and I would do it again. If you want a great vehicle purchase experience, you’ve found the right place!
Excellent! Mike Prewitt made us feel more like family than customers!
Very satisfied with my visit and I’ll be back.
Excellent service, knowledgeable and very professional people who u can trust. They have been taking care of all our vehicles needs for years. That’s Don Franklin of Somerset
Upfront and pleasant purchase experience
It was a pressure free experience. Had fun. Can't wait to buy again.
Very friendly, knowledgeable staff with excellent service.
Everyone was very nice. Problem seems to be fixed. Price was only negative.
Bought from Kyle. He's a machine. The whole team was involved in making my purchase happen. Went out of their way to help us, and we left feeling awesome about our vehicle.
Two months later, I took it in for oil change (had a free coupon for buying with them) and raised some concerns I had about the vehicle. They took longer than expected, so they let me pick my vehicle up for the long weekend before completing the repairs the following week. The concerns were thoroughly addressed, and actually took responsibility for these issues. And WITHOUT being prompted ... Read More Google - Jun 1, 2023
Quick and friendly service. Very affordable
SHORT QUICK AND PLESANT.
Apparently the tahoes have terrible transmissions. Dealership wanted over 6k to replace it. Local transmission shop was 4k and had several Chevrolet vehicles there with the same problem. My vehicle did have 118000 miles but I still feel like that shouldn’t be an excuse for failure. Attempted to trade it in but they tried to stretch out the payment and run up the price more or less. The numbers didn’t compute. So I traded at the ford dealer and now have 150000 mile power train warranty.
No pressure from salesman or finance personel
Alan C was very helpful, he answered all my questions and was very patient. The finance dept answered all my questions and was very helpful as well.
It was quick and easy and the gentleman who was helping me was very friendly and helpful
Kyle Young did a great job helping my husband and myself find our new vehicles. He came in on his day off to help my husband find his truck. He is very informative and we enjoyed working with him. I have already sent his name to others who are needing help finding a new vehicle.
Dealing with the Staff at Don Franklin Chevrolet, Buick, GMC, was an excellent experience.. They all were on point in answering my questions, explaining the details of the sales process, and seeing that all of needs were met. From General manager Joe Cummins, to sales representative, Marc Anderson, and Bobby who handled my warranty purchase, they all were simply the best! I would recommend the sales team at this Don Franklin Dealership wholeheartedly. They will treat you with the utmost courtesy, and in a professional manner, and make your purchase or even just an inquiry about a purchase, a top ... Read More Google - Apr 27, 2023
Each member of Don Franklin’s staff was courteous and professional throughout the process of scheduling and repairing my 2021Chevy Equinox.
Every time I go the for an oil change or anything else the staff is always very friendly. They always try to help. I’m very happy with their service.
Every single experience that I have ever had in the Don Franklin network has been a positive one. I highly recommend them to everyone.
We had bought our last 3 cars at Don Franklin. My husband passed 2 yrs ago and he told me I could trust them. He was right, they are so good to me. I brought my car in for an oil change and tires rotated, it was done in no time. They answer my questions so I can even understand it. I do recommend Don Franklin to many people because I know I can go there and be respected and not be sold something I don’t need. Thank you! Diana H
We had a long day finding the right car, but Matthew really helped us! We are EXTREMELY pleased with our car he got for us!
I was treated courteous, my problems were addressed and explained. The problems were fixed in a timely manner. They started working on my car at my appointment time. I was given coffee and a clean place to wait. Very pleased.
I found a vehicle at another dealership that was about 2 1/2 hours away. I called the local dealership and they moved the vehicle. The buying process was easy!
The staff was amazing. Tyler Young was with my daughter through every step of the process. Helping her achieve her first “big girl” purchase.
Everyone was very friendly and helpful. Brandon our salesman was great at answering all our questions and showing me how to work the features of my new car. He helped me set things up and took the time to make sure we had a great experience! Bobby in finance was friendly and took the time to explain and answer any of our questions. I have already recommended them to friends.
I have never went anyplace else
Very good service
Great and fast
Very polite and informative customer service. They were also able to fix a problem during my oil change without me making another appointment for it. Car is running smooth and I feel safe.
The service was fast.
John our salesman was outstanding and he went above to ensure we got the car my wife wanted
Fast friendly service. Comfortable waiting area. Kids room is so helpful
Great new car purchase experience. Straightforward pricing, good trade in value, and Jon had all the paperwork ready in advance, and the vehicle all clean and ready to go. I highly recommend that you give him a call if you're looking for a new car!
Very good in the time it took for service.
Excellent service as always! We love our Don Franklin service department!
Ok
Great service extremely polite service personal
Went in for an oil change was in and out fast..
Still have greasy fingers prints all over my sun Visors, my liner has stains all over, after being told, they never offer to fix!
Mike Prewitt was very easy to work with. I would recommend him 10 out of 10 stars if I could. Very nice and friendly.
I am very disappointed in this company. I have purchased and have made a point to have my family and friends to use them. The power train warranty is a joke. I got a 2020 z71 and by 21 the transmission was going out. I have been around a garage my entire life. I took it to them and they made me Flush the transmission (roughly $700) I told them that would last around 40-50 thousand miles and it would go out again but they still made me do it. I asked if that didn’t fix it then would I get the ... Read More Google - Dec 22, 2022
Called in to schedule an oil change and was told it would be $59 + $10 for tire rotation. Ended up being $140. When I questioned the difference, I was told the girl shouldn't be quoting prices and diesels are more expensive. Typical bait and switch.
Kristian Gleason is a great salesman easy to work with and always with a smile.I would recommend this dealership if your looking for a new vehicle.
Hunter Swanner is very product knowledgeable and made our experience trading at Don Franklin Chevrolet an easy decision. Brandon Swanner assisted us with the MyChevy app, OnStar and Sirius XM info and startups, he also was very knowledgeable and extremely helpful to us. Thankyou to these young Men and the Staff at Don Franklin Chevrolet!
I was approved, and ready to buy a Camaro SS when I was told I couldn't test drive it because I wasn't 21, despite being able to drive it off the lot that day.
I was assured that I would not get the run around and guess what? I did. Thank you.
The staff was rude. They were very unhelpful. They called my husband for basic questions but made it a point to call me when it came to trying to get me to accept expensive charges knowing I didn’t know what my husband had discussed with them. They offered no suggestions for the situation and when I started asking questions I was spoken to like I was stupid. I have every intention of purchasing a different vehicle simply so I don’t have to deal with this dealership and their service department again.
I had my truck in for warranty work an I was lied to about when it was supposed to be finished I called on a Wednesday an was told all the parts was in and it would be finished the following Tuesday, an I called Tuesday an was told the parts hadn't came in until 2 days ago, when I called the service manager an talked to him my truck was finished in 3 days I want to thank Daniel Elkins for pushing an getting it done
Worst experience ever with a dealership I will never recommend to anyone ever again after buying 3 cars there just got my third and never good from the first
May have just been towards me but people weren't friendly at all truly seem like they care for my kind around that neck of the woods. Disgrace shame on them though.!?
They always seem to really care about their customers and the services they provide to them.
Let me start by saying I'm not the easiest customer to deal with. I'm extremely particular and I ask an overabundance of questions by my own personal nature and the nature of my profession. In my search for a new vehicle, I searched on multiple platforms and contacted dealers within 200 miles of my home in order to find what I was after at a reasonable price. That served to be a difficult task in the current market. After 2 bad experiences in less than 1 month, I was reluctant to contact another out-of-state dealer.
After finding a vehicle that seemed ... Read More DealerRater - Feb 10, 2022
My truck is still leaking diesel after spending $360 to get it fixed. Will be calling tomorrow morning to schedule another appointment.
If you buy a car here, don’t expect them to service it later. I took my 2010 Buick Lacrosse in to get looked at for a rough idle. They told me that my car was too old for the technicians to work on… For a second I thought he was kidding, but he was not. I’m not someone that typically goes out of my way to write a review, but I was floored.
Service fast and complete with polite and courteous service. Would recommend to anyone. Great job
The truck I wanted was sold before I got there. The salesman told me there was a white one in Glasgow he would have delivered within the hour for me to look at. I told him I wanted one loaded like the black one I wanted. He said it was. Trust me it wasn’t. When I was going to get the black truck, they offered me $15000 for my vehicle trade in without looking at it. After they sold that one out from under me and told me the white one was loaded (it was also in the middle of ... Read More Google - Dec 23, 2021
Horrible customer service deffently don't recommend 😒 🤬🤬
Terrible experience. They told me to take my Chevrolet to the Don Franklin Ford in London to have the oil changed and maintenance work done on it, since it would be closer for me. I took it there for an oil change,....when I got in it and started it, it was missing really bad. I thought it might be from bad gas or something. I got home and didn't go anywhere else that day. The next day I went to town and it started missing really bad and jumping like and then quit. I called Don Franklin Ford ... Read More Google - Oct 27, 2021
Outstanding service joe always done in a timely manner.alway brought out clean. The service writer always explain what is being done.
Helped my aunt purchase a new 2021 Silverado with Blake as our Salesman. Purchase started off great as we inquired about the vehicle over the phone. We drove almost 3 hours to pick up the truck. When we were signing the papers I tried to get more off than the $500 incentive because it was "Chevy Truck Month" they told us that was all they could do. After getting the vehicle home we found out about the $1,000 accessory credit when we called to ask about it the attitude started with my aunt who is disabled but he way this is what ... Read More Google - Oct 11, 2021
Not a fan of the 2 sales people I delt with on separate visits poor sales attitude from these two individuals. Didn't buy a vehicle even though I really wanted a particular vehicle they had, the first guy was rude and so on my second attempt the guy I talked to had a I don't care hurry up attitude :/
The worst dealership I have ever dealt with.