Customer Testimonials
Everyone was very friendly and informative and people friendly very good experience. Best experience I have had at a dealership
Very good service and very friendly staff. My favorite place to buy new truck and service
Mike was my salesman. Very nice and helpful. Will send my daughter to see mike when she is ready to buy.
Appointment was made easily, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.
Still haven’t gotten the promised owners manual. Weren’t shown all of the features. Didn’t offer any dealer discounts. Wasn’t offed my military discount.
Buying process was very straight foward and nice. Tracy and Joe are very professional. Service staff is very nice. Building is very clean. Everyone is friendly.
Appointment made online, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.
Great service department! Took the time to answer all my questions. Great experience and the cost is a lot better than these quick oil change places. I will recommend them to all my family and friends.
They kept me up dated when my vechile going to be done plus it was done in a timely manner
Don Franklin Somerset Chevy is the absolute best!!! Professional, courteous, and top notch! We have dealt with this dealership for more than 12 years and have never be treated less than the best! We have purchased several cars from her and the employees of all departments have treated us like family from the start. No matter the questions of concerns, if any of them did not know the answer, they researched until they could help us out.
Everyone was very nice, friendly, and helpful during my visit! I purchased a really nice vehicle!!
very friendly, prompt and a job well done. I had a much shorter waiting time than I expected. I was very pleased.
Everyone at Don Franklin makes you feel as though they truly care for your concerns and treats you like family!
Hard working team and great customer service! All members went above and beyond to make sure a deal was worked out to benefit all parties. Joey is an extraordinary salesman. I WILL be back for my next purchase.
no pressure, great staff, above and beyond service would refer to anyone needing a car
Service was quick convenient and excellent, just wish they had bottle water like their other branch dealers do.
Offered me 12500 for a car that books from 17 to 23500 from a carfax accident car has 47000 miles clean title and 10000 in mods can eat off engine bay car is immaculate worse experience ever .
Joey Robinson went above and beyond on our purchase, very knowledgeable and was great working with him. We will be back in the future to purchase another vehicle from Joey!!!!!
No pressure when choosing a vehicle. Dealer was patient and answered questions as asked. Enjoyed our buying experience.
Good experience! John Wagers was great to work with!
Great service!
The guy we did business with was great, very helpful, and straight forward. 10/10 would recommend to my friends.
Justin Tilley was so kind he let me know everything they had done for me. I'll seek him out again when I go back
So very nice, and have done everything to find out the issue with my car ..... Im very well pleased with the services
Mike Prewitt was super helpful and understanding! He made me feel completely welcome and was extremely reasonable. Not only him, but the entire staff. We drove from Indiana to do business with this dealership and I would do it again. If you want a great vehicle purchase experience, you’ve found the right place!
Excellent! Mike Prewitt made us feel more like family than customers!
Very satisfied with my visit and I’ll be back.
Excellent service, knowledgeable and very professional people who u can trust. They have been taking care of all our vehicles needs for years. That’s Don Franklin of Somerset
Upfront and pleasant purchase experience
It was a pressure free experience. Had fun. Can't wait to buy again.
Very friendly, knowledgeable staff with excellent service.
Everyone was very nice. Problem seems to be fixed. Price was only negative.
Bought from Kyle. He's a machine. The whole team was involved in making my purchase happen. Went out of their way to help us, and we left feeling awesome about our vehicle.
Two months later, I took it in for oil change (had a free coupon for buying with them) and raised some concerns I had about the vehicle. They took longer than expected, so they let me pick my vehicle up for the long weekend before completing the repairs the following week. The concerns were thoroughly addressed, and actually took responsibility for these issues. And WITHOUT being prompted ... Read More Google - Jun 1, 2023
Quick and friendly service. Very affordable
SHORT QUICK AND PLESANT.
No pressure from salesman or finance personel
Alan C was very helpful, he answered all my questions and was very patient. The finance dept answered all my questions and was very helpful as well.
It was quick and easy and the gentleman who was helping me was very friendly and helpful
Kyle Young did a great job helping my husband and myself find our new vehicles. He came in on his day off to help my husband find his truck. He is very informative and we enjoyed working with him. I have already sent his name to others who are needing help finding a new vehicle.
Dealing with the Staff at Don Franklin Chevrolet, Buick, GMC, was an excellent experience.. They all were on point in answering my questions, explaining the details of the sales process, and seeing that all of needs were met. From General manager Joe Cummins, to sales representative, Marc Anderson, and Bobby who handled my warranty purchase, they all were simply the best! I would recommend the sales team at this Don Franklin Dealership wholeheartedly. They will treat you with the utmost courtesy, and in a professional manner, and make your purchase or even just an inquiry about a purchase, a top ... Read More Google - Apr 27, 2023
Each member of Don Franklin’s staff was courteous and professional throughout the process of scheduling and repairing my 2021Chevy Equinox.
Every time I go the for an oil change or anything else the staff is always very friendly. They always try to help. I’m very happy with their service.
Every single experience that I have ever had in the Don Franklin network has been a positive one. I highly recommend them to everyone.
We had bought our last 3 cars at Don Franklin. My husband passed 2 yrs ago and he told me I could trust them. He was right, they are so good to me. I brought my car in for an oil change and tires rotated, it was done in no time. They answer my questions so I can even understand it. I do recommend Don Franklin to many people because I know I can go there and be respected and not be sold something I don’t need. Thank you! Diana H
We had a long day finding the right car, but Matthew really helped us! We are EXTREMELY pleased with our car he got for us!
I was treated courteous, my problems were addressed and explained. The problems were fixed in a timely manner. They started working on my car at my appointment time. I was given coffee and a clean place to wait. Very pleased.
I found a vehicle at another dealership that was about 2 1/2 hours away. I called the local dealership and they moved the vehicle. The buying process was easy!
The staff was amazing. Tyler Young was with my daughter through every step of the process. Helping her achieve her first “big girl” purchase.
Everyone was very friendly and helpful. Brandon our salesman was great at answering all our questions and showing me how to work the features of my new car. He helped me set things up and took the time to make sure we had a great experience! Bobby in finance was friendly and took the time to explain and answer any of our questions. I have already recommended them to friends.
I have never went anyplace else
Very good service
Great and fast
Very polite and informative customer service. They were also able to fix a problem during my oil change without me making another appointment for it. Car is running smooth and I feel safe.
The service was fast.
John our salesman was outstanding and he went above to ensure we got the car my wife wanted
Fast friendly service. Comfortable waiting area. Kids room is so helpful
Great new car purchase experience. Straightforward pricing, good trade in value, and Jon had all the paperwork ready in advance, and the vehicle all clean and ready to go. I highly recommend that you give him a call if you're looking for a new car!
Very good in the time it took for service.
Excellent service as always! We love our Don Franklin service department!
Ok
Great service extremely polite service personal
Went in for an oil change was in and out fast..
Dropped off my Tahoe on Sunday with transmission issue. Monday received a call on Monday with the news needed transmission replaced. Worked with insurance and by Wednesday evening my vehicle was ready to go.
Friendly service
Minimal wait time. Completed service promptly.
Tracey is great! So patient and kind. He makes the car buy experience ple
Standard service, they did well, the service person was friendly, and very helpful,
Don Franklin service department serviced my transmission in my 18 GMC Sierra. For a shudder and vibration that seems to plague these trucks. Graydon Koger was my service writer. He along with the tech that serviced my truck was very efficient and got me in and out quickly. I would like to thank both of these young men. The trans service fixed the issues I was having. I would highly recommend the service department. I do apologize for not remembering the techs name. As he deserves a bit of recognition for his efforts. Both young me treated me with respect and ... Read More Google - Jan 27, 2023
Very happy with Kyle Young. Very helpful and attentive.
It was a great experience, everyone was very helpful.
This was the bestest experiences in buying a vehicle I have ever had. Jon Wagers was polite, caring and very much took care of all my concerns, questions and made recommendations that suited what I was looking for. Jon made the process easy and very enjoyable. Jon is the best salesman I have ever dealt with and I have purchased many vehicles in my 40 years of driving. I appreciate Jon taking time to answer all my questions days prior to my purchase. He was very patient and very willing to help me in any way possible to get the right ... Read More Google - Jan 24, 2023
Good
The Service Department does a great job. Very good group to work with, very knowledgeable and helpful.
Service department went above and beyond to deal with warranty claim and service writer was excellent. He helped the process more than he should have had to through the extended warranty company who completely failed on their side to handle the claim.
Everyone is awesome.
Joe Cummins and Marc Anderson made my buying experience easy. They were very professional and a pleasure to work with.
It was a great experience
Ask for Brandon!!! We were out of state and found the exact truck on their used lot we have been searching for and at a great price. I called and talked with Brandon. I know myself and can be very demanding, especially since I cannot physically touch the vehicle myself. Brandon exceeded my expectations and knowing he was helping more than just me, he always got back to me with information requested. Can't thank him and the management team enough.
I have already recommended this dealership to 5-6 people. Thier employees are great. Very gracious, professional, and courteous. Loved dealing with Bill Jones, Mark Anderson, Phillip Todd, Dwayne (Didn’t get his last name), and Ms. Brandie Akins. Such a great dealership.
There was no pressure from the sales person and I would recommend Cowboy to others and have. He is an excellent salesman.
Mike Prewitt was very easy to work with. I would recommend him 10 out of 10 stars if I could. Very nice and friendly.
Everyone was great!
I traveled 160 miles to trade there! That should tell you something. They had the truck I wanted, and we negotiated the price over the phone. I have already made sure that they know how happy I am with my purchase
Justin was great to work with and was very honest about the vehicle and I would definitely recommend him to others in search of a vehicle
Bennie Duck and Ray Seabolt are top notch guys always helping out to get my back to work with my truck.